PRIVACY POLICY

Last updated: May 2026

Your privacy matters to us. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have regarding your information. By using our website, you agree to the practices described in this policy.

1. Who We Are

We are an independent design studio creating handcrafted table lamps and home décor from natural materials, operating in accordance with the laws of the Republic of Croatia and applicable European Union regulations, including the General Data Protection Regulation (GDPR).

2. What Data We Collect

When you use our website or place an order, we may collect the following information:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely through our payment provider — we do not store card details)

  • Order history and preferences

  • IP address and browsing data collected through cookies

3. How We Use Your Data

We use your personal data solely for the following purposes:

  • Processing and fulfilling your orders

  • Communicating with you regarding your purchase, shipping, or returns

  • Sending order confirmations and updates

  • Improving your experience on our website

  • Complying with legal obligations

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

Under GDPR, we process your personal data on the following legal bases:

  • Contract: Processing is necessary to fulfill your order.

  • Legal obligation: We may be required to retain certain data for tax or legal purposes.

  • Legitimate interest: To improve our website and services.

  • Consent: For any marketing communications, which you may withdraw at any time.

5. Sharing Your Data

We do not sell or share your personal data with third parties for marketing purposes. We may share your data only with trusted service providers who assist us in operating our website and fulfilling orders, such as:

  • Shipping and logistics partners

  • Payment processing providers

  • Website hosting and analytics services

All third parties we work with are required to handle your data securely and in compliance with applicable laws.

6. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors interact with our site. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings at any time, though this may affect certain features of the website.

We use the following types of cookies:

  • Essential cookies: Necessary for the website to function properly.

  • Analytics cookies: Help us understand how visitors use our site.

  • Preference cookies: Remember your settings and choices.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order-related data is typically retained for a minimum of seven years in accordance with Croatian and EU tax regulations.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of access: You may request a copy of the data we hold about you.

  • Right to rectification: You may request that we correct inaccurate or incomplete data.

  • Right to erasure: You may request that we delete your data, subject to legal obligations.

  • Right to restriction: You may request that we limit how we use your data.

  • Right to data portability: You may request your data in a structured, machine-readable format.

  • Right to object: You may object to certain types of processing, including direct marketing.

  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us through our contact page. We will respond within 30 days.

9. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. All payment transactions are encrypted and processed through secure, certified payment providers.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.

13. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please contact us through the contact page on our website.