RETURNS & EXCHANGES

Overview
As each piece is handcrafted to order, our returns policy works a little differently than standard retail. Please read the information below before placing your order.

Made-to-Order Policy
Because every lamp is made specifically for you upon order, we are unable to accept returns or exchanges for change of mind, incorrect size, or similar reasons. All sales of custom and made-to-order items are final.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging. We will resolve the issue as quickly as possible, either by sending a replacement or issuing a full refund.

Return Shipping Costs
If a return is approved due to a damaged, defective, or incorrect item, we will cover the return shipping cost in full.

Refunds
Once we receive and inspect a returned item, we will notify you by email. If approved, your refund will be processed within 7 business days to your original payment method. Processing times may vary depending on your bank or payment provider. Original shipping costs are non-refundable unless the return is due to our error.

Natural Variations
Please note that many of our products are made from natural materials such as stone and wood. Variations in color, texture, veining, and pattern are inherent to these materials and are not considered defects. We encourage you to review product descriptions and reach out for additional photos before purchasing if you have any concerns.

Contact
If you have any questions about your order, please don't hesitate to get in touch through our contact page. We aim to respond within 1–2 business days.